Dynamics 365 customer engagement (formerly known as Microsoft Dynamics CRM) refers to the complete customer-driven package comprising modules like sales, customer service, marketing, field service, and project service automation. It is a suite of applications designed to help businesses manage and improve their interactions with customers. It's part of the broader Microsoft Dynamics 365 ecosystem, which integrates CRM (Customer Relationship Management) capabilities with other business processes. Dynamics 365 Customer Engagement is designed to be flexible and scalable, making it suitable for a wide range of industries and business sizes.
designed to help organizations manage customer relationships, drive sales, and deliver exceptional service
single source of information about contact leads and clients
Offer multi-channel support and self-service options for customers.
Automate and optimize marketing efforts for better reach and engagement.
Microsoft Dynamics 365 Finance is a cloud based comprehensive financial management solution that provides powerful capabilities for managing financial operations, tracking financial performance, and complying with regulatory requirements. The solution is highly configurable and can be tailored to meet the unique needs of different organizations.
Supply chain management (SCM) helps product-based businesses better control the flow of goods and services, encompassing everything from logistics, to product development and production, to SCM software and systems. It shall streamline planning, production, stock, warehouse, and transportation to maximize operational efficiency, product quality, and profitability using predictive insights from AI and the Internet of Things (IoT).
Dynamics Business Central (formerly known as Dynamics NAV or Navision) is a single, end-to-end solution for managing all your business processes, and part of Microsoft Dynamics 365 range of business applications. It's also incredibly flexible and can be customized to suit and fulfill any business need.