Pacific - MS Dynamics Customer Engagement

CUSTOMER ENGAGEMENT

Dynamics 365 customer engagement (formerly known as Microsoft Dynamics CRM) refers to the complete customer-driven package comprising modules like sales, customer service, marketing, field service, and project service automation. It is a suite of applications designed to help businesses manage and improve their interactions with customers. It's part of the broader Microsoft Dynamics 365 ecosystem, which integrates CRM (Customer Relationship Management) capabilities with other business processes. Dynamics 365 Customer Engagement is designed to be flexible and scalable, making it suitable for a wide range of industries and business sizes.

SALES

The Sales Management module helps organizations manage their sales processes, from lead generation to closing deals.

Enhanced Sales Efficiency and Automation

Advanced Analytics and Sales Insights

Improved Customer Relationship Management

Effective Lead Generation and Management

Integration with Other Microsoft Product

Customer Service

Customer service is designed to streamline and enhance customer support functions. It provides a suite of features aimed at helping organizations manage customer interactions, resolve issues, and deliver high-quality service.

Track and manage customer service requests

Detailed reports and dashboards

Manage interactions across multiple channels

Centralize management of core customer service

Share information in a knowledge base

Marketing- Customer Insights- Journey

Customer Insights – Journeys enables AI and natural language for input assistance where business users can build trigger-based journeys that reach customers across multiple touch-points, growing relationships from prospects, through sales and support.

Engage customers in real time

Win customers and earn loyalty faster

Personalize customer experiences with AI

Unified and adaptable platform

Microsoft Dynamics 365 Finance

Microsoft Dynamics 365 Finance is a cloud based comprehensive financial management solution that provides powerful capabilities for managing financial operations, tracking financial performance, and complying with regulatory requirements. The solution is highly configurable and can be tailored to meet the unique needs of different organizations.

Microsoft Dynamics 365 Supply Chain

Supply chain management (SCM) helps product-based businesses better control the flow of goods and services, encompassing everything from logistics, to product development and production, to SCM software and systems. It shall streamline planning, production, stock, warehouse, and transportation to maximize operational efficiency, product quality, and profitability using predictive insights from AI and the Internet of Things (IoT).

Microsoft Dynamics 365 Business Central

Dynamics Business Central (formerly known as Dynamics NAV or Navision) is a single, end-to-end solution for managing all your business processes, and part of Microsoft Dynamics 365 range of business applications. It's also incredibly flexible and can be customized to suit and fulfill any business need.

Improve Your Marketing Capabilities

MICROSOFT DYNAMICS 365